We're looking for a Customer Support Specialist, Japanese / English speaker, to sit within our support team at our Oporto-based office. We've hired some of the most talented developers and designers that the world of tech has to offer, and We're keen to showcase their talent to the world - and that's where you come in.
Description
Providing our users with an outstanding customer experience - it is part of our mission to make Revolut users feel secure whilst using our service
Providing excellent customer service via our in-app live chat
Representing Revolut online at all times
Collaborating with other teams across London and Moscow to tackle any customers' issues
Profile
- You'll have flawless English and Japanese language
- Empathy and love for helping people
- Ability to explain complex issues in an easy and understandable manner
- Excellent communication skills
- Strong attention to detail and analytical skills
- Driven, self-motivated and highly flexible team player
- Self-learner, independent problem-solver
- Bachelor's degree or equivalent
- Prior customer support experience
- Strong writing skills and great numeracy and IT skills
Job Offer
You'll get to work in one of the hottest tech startups in the world right now. We'll arm you with all of the latest tech equipment. You'll receive excellent training, guidance from our team and a competitive salary.