We're looking for a Customer Support Specialist, Greek / English Speaker, to sit within our support team at our Oporto-based office. We've hired some of the most talented developers and designers that the world of tech has to offer, and We're keen to showcase their talent to the world - and that's where you come in.
Description
Managing and mentoring customer support agents across the EMEA region Ensuring individuals and teams meet SLA targets
Providing our users with an outstanding customer experience via our in-app live chat - it is part of our mission to make Revolut users feel secure whilst using our service
Representing Revolut online at all times
Collaborating with other teams across London and Moscow to tackle any customers' issues Run and implement projects to improve customer experience
Analyzing customer data to make informed decisions
Profile
- Fluency in Greek and English
- Prior customer support experience
- Exceptional understanding of customer service, technical issue resolution and support best practices
- Previous people management experience
- Empathy and love for helping people
- Strong attention to detail and analytical skills
- Driven, self-motivated and highly flexible team player
- Self-learner, independent problem-solver
- Bachelor's degree or equivalent
- Proven record of improving SLAs for support teams
- Experience working with data analysis and dashboards
- Strong communication skills, great numeracy and IT skills
Job Offer
You'll get to work in one of the hottest tech startups in the world right now. We'll arm you with all of the latest tech equipment. You'll receive excellent training, guidance from our team and a competitive salary.