Customer Service Representative Sp | Fr | IT (M/F)

Michael Page Portugal

27.08.2019 | | Referência: 1992828


  PARTILHAR






Customer Service Representative Sp | Fr | IT  (m/f)

Referencia: 40211/001
Adicionado em 27.08.2019
Sobre os nossos clientes
Our client is a multinational company operating worldwide.

Descriçăo da oferta

Our client is a multinational company reinforcing it's team in Porto. They are looking for a Customer Service Representative.

Description

  • Manage the customer service for defined customers according to agreed service levels and defined business processes;
  • Handling complete administration process starting with order placement;
  • Pushing efficiency;
  • Generate customer satisfaction;
  • Own and drive the following firm order backlog management activities: execution of backlog changes (confirmation, reschedule, cancellation) in line with customer agreements; provide order book and lead-time updates to customers on a regular base; pro-active expedite of firm and forecast orders with SAD>CRD;
  • Be accountable for delivery and for delivery discrepancy resolution, communicating with the customers regarding order confirmation, shipping and tracking information;
  • Manage customer returns (RMA) and related communication internally and externally.

Profile

  • Strongly customer oriented with customer service background;
  • Strong analytical and problem solving skills;
  • Organised, methodical with attention to details and accuracy;
  • High level of ownership and accountability for assigned tasks;
  • Great team player;
  • Good communication skills suitable for both internal and external communities;
  • Can effectively cope with change and be comfortable with ambiguity;
  • Ability to respond rapidly and professionally to the demand of a high pressure commercial environment;
  • Willing to work in a challenging and multicultural environment;
  • English / Spanish mandatory both verbal and written.

Job Offer

A great opportunity for career growth.



O que procuramos
Customer Service Representative; Customer Support; Customer Agent
Contacto da Michael Page
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Carlucci American International School of Lisbon

assessor parlamentar

Assembleia da República