Our client is a multinational company reinforcing it's team in Porto. They are looking for a Customer Service Representative.

Description

• Manage the customer service for defined customers according to agreed service levels and defined business processes;
• Handling complete administration process starting with order placement;
• Pushing efficiency;
• Generate customer satisfaction;
• Own and drive the following firm order backlog management activities: execution of backlog changes (confirmation, reschedule, cancellation) in line with customer agreements; provide order book and lead-time updates to customers on a regular base; pro-active expedite of firm and forecast orders with SAD>CRD;
• Be accountable for delivery and for delivery discrepancy resolution, communicating with the customers regarding order confirmation, shipping and tracking information;
• Manage customer returns (RMA) and related communication internally and externally.

Profile

• Strongly customer oriented with customer service background;
• Strong analytical and problem solving skills;
• Organised, methodical with attention to details and accuracy;
• High level of ownership and accountability for assigned tasks;
• Great team player;
• Good communication skills suitable for both internal and external communities;
• Can effectively cope with change and be comfortable with ambiguity;
• Ability to respond rapidly and professionally to the demand of a high pressure commercial environment;
• Willing to work in a challenging and multicultural environment;
• English / Spanish mandatory both verbal and written.

Job Offer

A great opportunity for career growth.